Privacy Policy

1. Information We Collect

Personal Information

When you create an account or use our services, we collect:

• Email address and username
• Billing information (name, address, payment details)
• Server configuration and usage data
• Support communications
• Account preferences and settings

Automatically Collected Data

• IP addresses and location data
• Browser type and version
• Device information
• Usage patterns and analytics
• Cookies and similar technologies

2. How We Use Your Information

• Provide and maintain our hosting services
• Process payments and manage billing
• Send service-related communications
• Provide customer support
• Improve our services and user experience
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To our trusted service providers (payment processors, hosting infrastructure)
• When required by law or legal process
• To protect our rights, property, or safety
• In connection with a business transaction (merger, acquisition, etc.)

4. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Encrypted data storage
• Regular security audits and updates
• Access controls and authentication
• DDoS protection and monitoring

5. Cookies and Tracking

We use cookies and similar technologies for:

• Essential website functionality
• User authentication and preferences
• Analytics and performance monitoring
• Marketing and advertising (with consent)

You can control cookie preferences through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data (right to be forgotten)
• Port your data to another service
• Object to or restrict processing
• Withdraw consent

7. Data Retention

We retain your data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Server data is typically retained for 30 days after account termination.

8. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Children's Privacy

Our services are not directed to children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@blockheadhosting.com
• Address: [Your Business Address]