Refund Policy

Last updated: 6/15/2025

1. Overview

At Blockhead Hosting, we strive to provide high-quality Minecraft hosting services. This refund policy outlines the circumstances under which refunds may be provided and the process for requesting them.

2. 24-Hour Money-Back Guarantee

New Customers

New customers are eligible for a full refund if requested within 24 hours of their initial purchase.

  • Must be a first-time customer of Blockhead Hosting
  • Request must be made within 24 hours of payment
  • Applies to all hosting plans and services
  • No questions asked - we'll process your refund immediately

3. Eligible Refund Situations

Service-Related Issues

You may be eligible for a refund in the following circumstances:

  • Significant service downtime (more than 48 hours in a month)
  • Failure to provide agreed-upon service specifications
  • Technical issues that prevent normal server operation for extended periods
  • Billing errors or duplicate charges
  • Cancellation due to our Terms of Service violations by other users affecting your service

Partial Refunds

In cases of extended downtime or service issues, we may offer pro-rated refunds or service credits based on the duration of the service disruption.

4. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

  • Voluntary cancellation after the 24-hour guarantee period
  • Account suspension or termination due to Terms of Service violations
  • Account suspension due to Acceptable Use Policy violations
  • Partial months or unused portions of monthly billing cycles
  • Add-on services (additional RAM, storage, etc.)
  • Domain registration fees
  • Setup or migration fees
  • Refunds requested more than 30 days after the billing date
  • Abuse of refund policy (multiple refund requests, chargebacks, etc.)

5. Refund Request Process

How to Request a Refund

  1. Contact our support team via email at: billing@blockheadhosting.com
  2. Include your account information and order number
  3. Provide a brief explanation of the reason for your refund request
  4. Our team will review your request within 2 business days
  5. If approved, refunds are processed within 5-7 business days

Required Information

  • Full name and email address associated with the account
  • Order number or invoice number
  • Service plan and billing period
  • Reason for refund request
  • Preferred refund method (original payment method recommended)

6. Processing Times and Methods

Refund Processing Times

  • Credit Card: 5-7 business days
  • PayPal: 3-5 business days
  • Bank Transfer: 7-10 business days
  • Cryptocurrency: 1-3 business days (if available)

Note: Processing times may vary depending on your financial institution and the payment method used for the original transaction.

Refund Methods

Refunds are typically processed to the original payment method used for the purchase. If the original payment method is no longer available, alternative arrangements can be made on a case-by-case basis.

7. Service Credits

In some cases, we may offer service credits instead of cash refunds:

When Credits Are Offered

  • Minor service disruptions or inconveniences
  • Customers who prefer to continue using our services
  • Billing adjustments for prorated services
  • Compensation for service level agreement breaches

Credit Terms

  • Credits are applied to your account automatically
  • Credits must be used within 12 months of issuance
  • Credits cannot be transferred to other accounts
  • Credits cannot be exchanged for cash
  • Unused credits are forfeited upon account closure

8. Chargebacks and Disputes

Important Notice

Please contact our support team before initiating a chargeback or payment dispute.

  • Chargebacks may result in immediate account suspension
  • We prefer to resolve disputes directly with customers
  • Unjustified chargebacks may result in permanent account termination
  • Chargeback fees may be added to your account

9. Data and File Recovery

Before requesting a refund, please consider:

Data Backup Options

  • Download your Minecraft world files and configurations
  • Export any custom plugins or modifications
  • Backup player data and progress
  • Save any custom server configurations

Data Retention

We retain server data for 30 days after account termination. During this period, you can request data recovery for an additional fee. After 30 days, all data is permanently deleted and cannot be recovered.

10. Subscription and Recurring Billing

Cancellation Process

  • Cancellations can be processed through your account dashboard
  • Services remain active until the end of the current billing period
  • No refunds for partial months after the 24-hour guarantee period
  • Cancellation prevents future billing but doesn't refund current charges

Upgrade/Downgrade Policies

  • Upgrades are prorated and billed immediately
  • Downgrades take effect at the next billing cycle
  • No refunds for downgrades within the same billing period

11. Special Circumstances

Emergency Situations

In exceptional circumstances (medical emergencies, natural disasters, etc.), we may consider refund requests outside of our standard policy. Please contact our support team to discuss your situation.

Business Closures

In the unlikely event that Blockhead Hosting ceases operations, all customers will receive at least 60 days notice and prorated refunds for unused services.

12. Contact Information

For refund requests and billing inquiries:

  • Billing Support: billing@blockheadhosting.com
  • General Support: support@blockheadhosting.com
  • Phone: [Your Support Phone Number]
  • Live Chat: Available through your account dashboard

We typically respond to refund requests within 2 business days. For urgent matters, please use our live chat or phone support.

13. Policy Updates

This refund policy may be updated from time to time. Significant changes will be communicated to customers via email and posted on our website. The updated policy applies to all new purchases made after the effective date.